Returns

Returns Policy

You may return all new, unused items within 30 days of delivery for a full refund. We will cover the return shipping costs if the return is a result of our error (you received an incorrect, defective, or damaged item, etc.). Please write to us using the contact form choosing department "Orders and Customer Service." Please quote your order invoice number and specify which items you want to return and the reasons for this. You will then be sent a Returns Authorization and details of how to return your purchase/purchases. Only pre-authorized returns will be credited.

Alternatively, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We will then send you a returns authorization as described in the previous paragraph. You will then be notified via e-mail of your refund once we've received and processed the returned item.

ALL returns must be authorized in advance.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in most cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Items that are sold in digital format and downloaded are non-returnable.